Arventra Living
Frequently Asked Questions
Find answers to common questions about our rugs, orders, shipping, returns, and everything in between.
We offer a selection of stylish rugs designed for everyday spaces,
including living rooms, bedrooms, entryways, bathrooms, and more.
Available sizes vary by product. Please check the individual product
page for the available dimensions and size options.
Some of our rugs are washable or machine washable. Please check the
product description for the specific care instructions for your rug.
Selected rugs feature non-slip backing. Product-specific features
are listed on each individual product page.
Consider the size of your room and the furniture surrounding the rug.
Each product page includes the available dimensions to help you choose
the right option for your space.
Care instructions vary by product. Always follow the care instructions
provided on the individual product page to keep your rug looking its best.
We make every effort to display our products accurately. However,
colors may appear slightly different depending on your screen,
lighting, and room environment.
Simply select your preferred product and size, add it to your cart,
and proceed through checkout to complete your purchase.
Yes. Once your payment is successfully completed, an order
confirmation email will be sent to you.
If your order has not yet shipped, contact us as soon as possible
at hello@arventraliving.com.
We will do our best to accommodate your request.
Orders can be cancelled before they are shipped. Since orders are
processed within 1–2 business days, please contact us as soon as possible.
Contact us immediately at
hello@arventraliving.com.
We can only update an address before your order has shipped.
Contact us with your order number and a photo of the item received.
Once verified, we will arrange a replacement. If the correct item is
unavailable, a full refund will be issued.
Yes. We offer free standard shipping on all orders with no minimum
purchase required.
Orders are processed within 1–2 business days. Standard shipping
typically takes 5–7 business days after shipment, with an estimated
total delivery time of 6–9 business days.
We currently ship within the United States, including all 48
contiguous states, Alaska, and Hawaii. We do not currently ship
internationally, to APO/FPO addresses, or PO Boxes.
Depending on your location, package size, and product type, orders
may be shipped through trusted carriers such as USPS, UPS, FedEx,
or DHL.
Once your order ships, you will receive a shipping confirmation email
containing your tracking number and a link to track your package.
Please allow 24–48 hours for tracking information to update.
Delivery times are estimates and may be affected by carrier volume,
weather, holidays, or other circumstances outside our control. If your
order is significantly delayed, please contact us for assistance.
First, check around your delivery location and with neighbors or
building reception. Please also allow one additional business day.
If you still cannot locate your package, contact the carrier and
then reach out to us for assistance.
Yes. Orders containing multiple items may occasionally ship from
different warehouse locations. You may receive separate tracking
numbers and packages on different dates.
We offer a 30-day return window beginning on the date your order is
marked delivered. Items should generally be unused and in their
original packaging unless the return is due to damage, a defect,
or an error on our part.
Email
hello@arventraliving.com
with your order number, the item you wish to return, and the reason
for the return. Please include photos if the item is damaged,
defective, or incorrect.
Return shipping is free when an item is damaged, defective, or
incorrectly shipped. For change-of-mind or personal-preference
returns, the customer is responsible for return shipping costs.
Used, altered, or customer-damaged items, unauthorized returns,
Final Sale items, and customized or personalized products are
generally not eligible for return.
Once your return is received and inspected, approved refunds are
issued to your original payment method within approximately
5 business days, depending on your bank or payment provider.
Please contact
hello@arventraliving.com
within 48 hours of delivery with your order number and photos of
the damaged item and packaging. Approved claims will be resolved
with a replacement or refund.
For damaged, defective, or incorrect items, we can provide a
replacement for the same item. If the replacement is unavailable,
a full refund will be issued.