Refund Policy

At Arventra Living, we want you to shop with complete confidence. If you are not fully satisfied with your order, our 30-Day Return & Refund Policy is here to make things right — quickly and fairly.

This policy explains how returns, exchanges, and refunds are handled for all purchases made on arventraliving.com.

30-Day Return Window

✓ You may request a return within 30 days of your delivery date (not your order date).

✓ The return window begins on the date your package is marked as delivered by the carrier.

✓ Return requests submitted after 30 days from delivery will not be eligible.

✓ Please contact us before sending anything back — returns sent without prior approval will not be processed.

Eligible Reasons for Return

We accept returns for the following reasons:

✓ Item arrived damaged during shipping.

✓ Manufacturing defect or item not functioning as described.

✓ Wrong item received — different from what was ordered.

✓ Significant color or size mismatch from the product listing.

✓ Change of mind — item no longer needed or wanted.

✓ For all returns, the item must be in its original, unused condition and original packaging, unless the return is due to damage, defect, or an error on our part.

Non-Returnable Items

The following items are not eligible for return or refund:

✓ Items that have been used, assembled, altered, or modified.

✓ Items damaged due to customer misuse or improper handling.

✓ Items returned without prior approval from our team.

✓ Items returned after the 30-day window has passed.

✓ Hygiene-sensitive products that have been opened or used.

✓ Items marked as Final Sale at the time of purchase.

✓ Customized or personalized items made to order.

Return Shipping Cost

✓ Free return shipping if the item is defective, damaged, or an incorrect item was sent. A prepaid return label will be emailed to you.

✓ Return shipping is the customer's responsibility for change-of-mind returns or personal preference reasons.

✓ No restocking fees apply to any eligible return.

✓ We recommend using a trackable shipping method when return shipping is your responsibility, as we are not liable for items lost in return transit.

How to Initiate a Return

✓ Email us at hello@arventraliving.com with the subject: "Return Request — Order #[Your Order Number]"

✓ Include your full name, order number, item(s) to return, reason for return, and photos if the item is damaged, defective, or incorrect.

✓ Our team will review your request and respond within 1–2 business days with approval and return instructions.

✓ Once approved, securely package the item and ship it to the address provided in our instructions.

✓ If a prepaid return label was issued, please use that label only.

✓ Once we receive and inspect your return, we will notify you of the outcome by email and process your refund or exchange accordingly.

Refund Process & Timeline

✓ Once your returned item is received and inspected, you will receive a confirmation email.

✓ Approved refunds are issued to your original payment method — credit/debit card, PayPal, Shop Pay, Apple Pay, or Google Pay.

✓ Refund processing takes 5 business days, depending on your bank or payment provider.

✓ Original shipping charges are non-refundable unless the return is due to damage, defect, or an error on our part.

✓ You will receive a Refund Confirmation email once your refund has been processed.

Damaged or Defective Items

✓ If your item arrives damaged or defective, take photos of the item and packaging immediately.

✓ Email hello@arventraliving.com within 48 hours of delivery with your order number and photos.

✓ Approved claims will be resolved with a free replacement or full refund — your choice.

✓ Claims submitted more than 48 hours after delivery may not be eligible, so please act quickly.

Wrong Item Received

✓ If you received an item different from what you ordered, email hello@arventraliving.com with your order number and a photo of the item received.

✓ We will verify your order and arrange free collection of the wrong item.

✓ The correct item will be dispatched within 1–2 business days of verification.

✓ If the correct item is unavailable, a full refund will be issued instead.

Exchanges

✓ If your item is damaged, defective, or incorrect, we will gladly offer a free exchange for the same item.

✓ If the replacement item is out of stock, a full refund will be issued instead.

✓ Change-of-mind exchanges are subject to product availability and may require the customer to cover return shipping.

Order Cancellations

✓ Orders can be cancelled before they are shipped for a full refund.

✓ Contact us immediately at hello@arventraliving.com with your order number. We process orders within 1–2 business days, so please act quickly.

✓ Once an order has already shipped, it cannot be cancelled and must go through the return process after delivery.

✓ Approved cancellations are refunded to your original payment method within 5 business days.

Limited Warranty

✓ Arventra Living products are backed by a Limited Warranty covering manufacturing defects in materials and workmanship under normal household use.

✓ If a defect appears after the 30-day return window, your item may still be eligible for repair or replacement under warranty.

✓ The warranty does not cover damage from misuse, accidents, unauthorized modifications, or normal wear and tear.

✓ Proof of purchase is required for all warranty claims.

✓ To submit a warranty claim, contact our support team at hello@arventraliving.com.

Contact Us

If you have any questions about returns, refunds, exchanges, or warranty claims, we are here to help.

Email: hello@arventraliving.com
Legal Business Name:Prime Peak Trading LLC
Phone: +1 (321) 399-0860
Physical Address: 428 F Street, Lake Wales, FL 33853, United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed