Refund policy
At ArventraLiving, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we offer free 30-day returns to make the process simple and hassle-free.
This policy explains how returns, exchanges, and refunds are handled when purchasing from arventraliving.com.
✓ 30-Day Free Return Policy
✓ You may request a return within 30 days of receiving your order.
✓ All eligible returns are free of charge, regardless of the reason.
✓ Eligibility for Returns
We accept returns for the following reasons:
✓ Manufacturing defects
✓ Product arrived damaged during shipping
✓ Color mismatch
✓ Incorrect item received
✓ Change of mind
✓ To be eligible, the product must be in its original condition and packaging, unless the return is due to damage or defect.
✓ Limited Lifetime Warranty
✓ ArventraLiving products are backed by our Limited Lifetime Warranty, which covers manufacturing defects in materials and workmanship under normal household use.
✓ If a defect appears after the 30-day return window, your item may still be eligible for repair or replacement under warranty.
✓ For full warranty details, please contact our support team.
✓ Return Cost
✓ Free returns for all eligible cases.
✓ No return shipping fees.
✓ No restocking fees.
✓ Return label provided after approval.
✓ How to Initiate a Return
✓ Contact our support team via the Contact Page.
✓ Provide your order number and reason for return.
✓ Wait for return approval and instructions.
✓ Package the item securely and ship it as instructed.
✓ Once received and inspected, we will process your refund or exchange.
✓ Exchanges
✓ If you receive a damaged, incorrect, or defective product, we will gladly offer an exchange.
✓ If the replacement item is unavailable, a full refund will be issued instead.
✓ Order Cancellations
✓ Orders can be canceled before they are processed or shipped.
✓ If your order has already shipped, you may still return it under the 30-day return policy after delivery.
✓ Refund Process
✓ Once your return is received and inspected:
✓ Refunds are issued to the original payment method.
✓ Processing takes 5 business days, depending on your payment provider.
✓ You will receive a confirmation email once completed.
✓ Shipping charges (if applicable) may also be refunded if the return is due to damage, defect, or an incorrect item.
✓ Contact Us
If you have any questions about returns, refunds, or warranty claims:
✓ Trade Name: Arventra Living
✓ Phone: +1 (928) 882-0614
✓ Email: hello@arventraliving.com
✓ Website: arventraliving.com
✓ Physical Address: BUNDRAGE SOLE MBR 428 F ST Lake Wales, FL 33853 United States
✓ Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (CST)
✓ Saturday & Sunday: Closed