Privacy Policy

Arventra Living | arventraliving.com
Last Updated: August 1, 2026

At Arventra Living, we are fully committed to protecting your privacy and being transparent about how your personal information is collected, used, and protected. Please read this Privacy Policy carefully before using our website or placing any order.

By accessing or using arventraliving.com, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

What Is Personal Information

✓ When we use the term "personal information," we mean any information that identifies or can reasonably be linked to you as an individual.

✓ Personal information does not include information that has been collected anonymously or fully de-identified so that it cannot be linked back to you.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

✓ Contact Details — your name, billing address, shipping address, phone number, and email address.

✓ Financial Information — credit card or debit card details, payment account information, transaction details, form of payment, and payment confirmation. This data is processed securely through our payment providers and is never stored directly by Arventra Living.

✓ Account Information — your username, password, security questions, preferences, and account settings.

✓ Transaction Information — items you viewed, added to your cart, added to your wishlist, purchased, returned, exchanged, or cancelled, and your full order history.

✓ Communications with Us — any information you include in messages to our support team, contact forms, or email correspondence.

✓ Device & Technical Information — your IP address, browser type, device type, network connection details, and other unique identifiers.

✓ Usage Information — how and when you interact with our website, which pages you visit, how long you spend on them, and how you navigate between them.

How We Collect Your Information

✓ Directly from you — when you create an account, place an order, contact our support team, subscribe to our newsletter, or otherwise provide us with your information.

✓ Automatically through our website — via cookies, tracking pixels, and similar technologies when you browse our site or interact with our services.

✓ From our service providers — when third-party providers such as Shopify, payment processors, or shipping carriers collect or process information on our behalf.

✓ From our marketing and advertising partners — in connection with ads shown to you on Google, Meta, or other platforms.

How We Use Your Personal Information

✓ To Process and Fulfill Your Orders — including payment processing, arranging shipping, managing returns and exchanges, and sending you order-related notifications.

✓ To Manage Your Account — creating and maintaining your account, remembering your preferences, and providing a personalized shopping experience.

✓ To Communicate with You — responding to your customer support inquiries, sending order updates, and maintaining our business relationship with you.

✓ For Marketing and Advertising — sending promotional emails, showing you relevant ads on our website and on third-party platforms such as Google and Meta, including based on items you previously viewed or purchased. You may opt out of marketing emails at any time using the unsubscribe link in any email we send.

✓ For Security and Fraud Prevention — authenticating your account, providing a secure checkout experience, detecting and preventing fraudulent, illegal, or malicious activity.

✓ For Legal Compliance — complying with applicable law, responding to valid legal requests from government or law enforcement authorities, enforcing our Terms of Service, and protecting our rights and the rights of our users.

✓ To Improve Our Services — analysing how customers interact with our website in order to improve our product offerings, site performance, and overall shopping experience.

How We Share Your Personal Information

✓ We do not sell your personal information to third parties for their own independent marketing purposes.

✓ We may share your information with the following parties for legitimate business purposes only:

✓ Shopify — our e-commerce platform provider, which hosts our store, processes payments, and manages checkout. Shopify processes your data in accordance with the Shopify Consumer Privacy Policy.

✓ Payment Processors — such as Stripe, PayPal, and other gateway providers, solely to process your payment transactions securely.

✓ Shipping & Logistics Partners — such as USPS, UPS, FedEx, and DHL, to fulfill and deliver your orders.

✓ Marketing & Advertising Partners — including Google and Meta, to serve you relevant ads based on your browsing and purchase activity. You may opt out of targeted advertising at any time.

✓ Analytics Providers — such as Google Analytics, to help us understand website traffic and improve our services.

✓ Legal & Compliance — when required by law, court order, or government request, or to protect our legal rights and the safety of our users.

✓ Business Transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Our Relationship with Shopify

✓ Arventra Living is powered by Shopify Inc., which provides the technology infrastructure for our online store.

✓ Information you submit on our website is transmitted to and stored by Shopify, and may be processed in countries other than where you reside.

✓ Shopify may use data from your interactions with our store — along with data from other Shopify merchants — to provide and improve their platform services.

✓ In these circumstances, Shopify is independently responsible for the processing of your personal information and for responding to any related rights requests.

✓ To learn more about how Shopify handles your data and to exercise your privacy rights with Shopify directly, visit the Shopify Privacy Portal.

Cookies & Tracking Technologies

✓ Our website uses cookies, tracking pixels, and similar technologies to enhance your browsing experience, remember your preferences, and deliver relevant advertising.

✓ Essential cookies are required for the website to function (e.g. your shopping cart and checkout session).

✓ Analytics cookies help us understand how visitors use our site so we can improve it.

✓ Marketing cookies are used to show you relevant ads on our website and on third-party platforms.

✓ You may manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

✓ We honour the Global Privacy Control (GPC) opt-out preference signal. If your browser has GPC enabled, we will treat it as an opt-out request for targeted advertising for that device and browser.

Third-Party Websites & Links

✓ Our website may contain links to third-party websites or platforms not owned or controlled by Arventra Living.

✓ We are not responsible for the privacy practices, content, or security of any third-party sites.

✓ We recommend reviewing the privacy policy of any external site you visit before submitting your personal information.

✓ Our inclusion of a third-party link does not imply endorsement of that site or its operators.

Children's Privacy

✓ Our website and services are not intended for children under the age of 13.

✓ We do not knowingly collect personal information from anyone under 13 years of age.

✓ We do not knowingly sell or share personal information of individuals under 16 years of age.

✓ If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@arventraliving.com and we will delete it promptly.

Data Security

✓ All data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS).

✓ Payment information is processed through PCI-DSS compliant payment processors. Arventra Living does not directly store your full card details.

✓ While we take reasonable and industry-standard measures to protect your information, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

✓ We recommend that you do not share your account password with anyone and use a strong, unique password for your Arventra Living account.

✓ If you suspect any unauthorized access to your account, contact us immediately at hello@arventraliving.com.

How Long We Retain Your Data

✓ We retain your personal information for as long as necessary to fulfil the purposes described in this Policy — including providing you with our services, maintaining your account, complying with legal obligations, resolving disputes, and enforcing our agreements.

✓ When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

✓ Right to Access / Know — you may request access to the personal information we hold about you.

✓ Right to Delete — you may request that we delete personal information we hold about you.

✓ Right to Correct — you may request that we correct any inaccurate personal information.

✓ Right to Data Portability — you may request a copy of your personal information in a structured, machine-readable format.

✓ Right to Opt Out of Targeted Advertising — you may opt out of the use of your personal information for targeted advertising purposes. To exercise this right, visit our Data Sharing Opt-Out page or enable Global Privacy Control in your browser.

✓ Right to Manage Marketing Preferences — you may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send. We may still send you non-promotional emails such as order confirmations and shipping updates.

✓ To exercise any of these rights, contact us at hello@arventraliving.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.

✓ We will never discriminate against you for exercising any of your privacy rights.

Authorized Agents

✓ You may designate an authorized agent to submit privacy requests on your behalf.

✓ We will require the agent to provide proof of authorization before processing any request.

✓ We may also need to verify your identity directly regardless of agent authorization, as permitted by applicable law.

International Data Transfers

✓ Your personal information may be transferred to, stored in, and processed in countries other than where you reside — including the United States.

✓ If you are located in the European Economic Area (EEA) or the United Kingdom, we ensure that any cross-border transfer of your data is conducted using appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms.

✓ By using our website, you consent to the transfer of your information to these countries in accordance with this Privacy Policy.

Complaints

✓ If you have concerns about how we handle your personal information, please contact us first at hello@arventraliving.com — we will do our best to resolve your concern promptly.

✓ Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

✓ We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other business reasons.

✓ The "Last Updated" date at the top of this page will always reflect the most recent revision.

✓ Continued use of our website after any update constitutes your acceptance of the revised Privacy Policy.

✓ We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us:

Email: hello@arventraliving.com
Legal Business Name:Prime Peak Trading LLC
Phone: +1 (321) 399-0860
Physical Address: 428 F Street, Lake Wales, FL 33853, United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed