Terms of service

TERMS OF SERVICE

Arventra Living | arventraliving.com
Last Updated: August 1, 2026

Welcome to Arventra Living (arventraliving.com). By accessing or using our website, browsing our products, or placing an order, you agree to be fully bound by the following Terms of Service. Please read them carefully before using our site or making any purchase.

1. GENERAL

Arventra Living is an online retail store selling home essentials including bathroom, kitchen, dining, and smart home products. Our store is hosted on Shopify Inc. and operates in compliance with applicable consumer protection laws and Google Merchant Center policies.

These Terms apply to all users of the site including browsers, customers, merchants, and any other contributors of content. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Terms. It is your responsibility to check this page periodically.

2. ELIGIBILITY & USE OF SITE

By using this Site, you confirm that:

You are at least 18 years of age, or using the Site under supervision of a parent or legal guardian
You will not use this Site for any unlawful, abusive, or fraudulent purpose
All personal, billing, and contact information you provide is accurate, truthful, and current
You will not attempt to interfere with, hack, or gain unauthorized access to any part of this Site or its systems
You will not use any automated tool to scrape, copy, or exploit content from this Site

We reserve the right to terminate or restrict your access to the Site for any violation of these Terms without notice.

3. PRODUCT INFORMATION & ACCURACY

We make every effort to display our products as accurately as possible, including descriptions, images, dimensions, colors, and specifications. However:

Colors and appearance may vary slightly due to monitor and screen settings
Product descriptions are provided for general informational purposes
Arventra Living does not guarantee that product descriptions or any other content on this Site is 100% accurate, complete, or error-free
In the event of any error in product information, we reserve the right to correct it at any time

Our product listings are kept consistent between our website and all advertising platforms including Google Shopping. Any discrepancy discovered should be reported to hello@arventraliving.com.

4. PRICING

All prices are listed in US Dollars (USD). Prices are subject to change without notice. Applicable taxes and shipping charges are calculated and displayed at checkout before you confirm your order.

Sale and promotional prices are valid only during the stated promotional period
Discount codes cannot be applied retroactively to completed orders
In the case of a pricing error on our Site, we reserve the right to cancel the order and notify you. You will have the option to proceed at the corrected price or receive a full refund
5. PAYMENT & BILLING

Arventra Living accepts the following payment methods:

Major credit and debit cards (Visa, Mastercard, American Express)
PayPal
Shop Pay, Apple Pay, Google Pay
Any other payment options displayed at checkout

All transactions are processed through secure, encrypted payment gateways. By placing an order and completing checkout, you authorize Arventra Living to charge your selected payment method for the full order total including product price, applicable taxes, and shipping fees.

Your billing statement will display "Arventra Living" as the merchant name. If you do not recognize a charge, please contact us at hello@arventraliving.com before initiating a dispute or chargeback.

6. ORDER PLACEMENT & ACCEPTANCE

Placing an order on arventraliving.com is an offer to purchase. Your order is not accepted or confirmed until you receive an Order Confirmation email from us.

Arventra Living reserves the right to refuse or cancel any order at its sole discretion for reasons including:

Item out of stock or no longer available
Pricing or product information error
Suspected fraud or unauthorized transaction
Failure to verify billing or shipping details
Violation of these Terms of Service

If your order is cancelled, you will be notified by email and a full refund will be issued to your original payment method within 5–10 business days. Arventra Living will not be liable for any loss resulting from order cancellation.

7. SHIPPING & DELIVERY

We ship in 6-9 Business days. 

Delivery timelines are estimates and not guaranteed
Arventra Living is not responsible for delays caused by carriers, customs authorities, weather events, or other factors outside our control
Customers are responsible for any customs duties, import taxes, or fees imposed by their local government
A tracking number will be emailed to you once your order is dispatched

Product availability and shipping costs shown on our website are consistent with those submitted to Google Merchant Center. If you notice any inconsistency, please contact us immediately.

8. RETURNS & REFUNDS

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return subject to the following conditions:

Return Window:
Items must be returned within 30 days of the delivery date (not the order date).

Eligibility Conditions:

Item must be unused, unwashed, and in its original condition
Item must be in original packaging with all tags and accessories included
Proof of purchase (order number or confirmation email) is required

Non-Returnable Items:

Items damaged due to customer misuse or negligence
Items marked as final sale at the time of purchase
Personalized or custom-made items
Hygiene-sensitive products that have been opened or used

How to Initiate a Return:
Email hello@arventraliving.com with your order number, item name, reason for return, and photo evidence if the item is damaged or incorrect. Our support team will respond within 2 business days with return instructions.

Return Shipping Cost:
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product).

Refund Processing:
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 business days. Refund amounts do not include original shipping charges unless the return is due to our error.

9. CANCELLATIONS

If you wish to cancel your order, please contact us immediately at hello@arventraliving.com. We can only cancel orders that have not yet been dispatched. Once an order has shipped, it cannot be cancelled and must go through the return process.

10. INTELLECTUAL PROPERTY

All content on arventraliving.com including logos, text, product images, icons, graphics, video, and software is the property of Arventra Living and is protected under applicable copyright and trademark laws.

You may not:

Copy, reproduce, or distribute any content from this Site without written permission
Use our brand name, logo, or images for any commercial purpose
Scrape or collect data from this Site using automated tools
Create derivative works from any content on this Site

If you believe any content on our Site infringes your intellectual property rights, please contact us at hello@arventraliving.com with full details and we will act promptly.

11. PRIVACY & DATA

Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms. By using this Site, you consent to those data practices.

We collect only the information necessary to fulfill your order and improve your shopping experience. We do not sell your personal data to third parties. Data may be shared with trusted service providers (shipping carriers, payment processors) solely for order fulfillment purposes.

Our Site uses cookies to enhance your browsing experience. You may manage cookie preferences through your browser settings.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Arventra Living and its team shall not be liable for any:

Indirect, incidental, or consequential damages
Loss of profits, revenue, data, or business opportunities
Damages resulting from unauthorized account access
Losses arising from reliance on any information on this Site

Our maximum liability to you for any claim related to a purchase shall not exceed the amount you paid for that specific order.

13. FORCE MAJEURE

Arventra Living shall not be held responsible for delays or failures caused by events beyond our reasonable control including natural disasters, war, pandemics, carrier disruptions, government restrictions, or internet infrastructure failures. In such cases we will notify affected customers as soon as possible and work to fulfill orders at the earliest opportunity. If delay exceeds 10 weeks, customers may request a full cancellation and refund.

14. MISREPRESENTATION & COMPLIANCE

Arventra Living is committed to full compliance with Google Merchant Center policies, Shopify commerce standards, and applicable US consumer protection laws. We do not engage in:

Misleading pricing, fake discounts, or bait-and-switch practices
Listing out-of-stock products as available
Inconsistency between advertised and actual product prices
False claims about product quality, origin, or performance

If you believe any listing on our Site is inaccurate or misleading, please report it to hello@arventraliving.com and we will investigate within 48 hours.

15. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, United States. Any disputes arising from the use of this Site or any purchase made on arventraliving.com shall be subject to the jurisdiction of the courts of Polk County, Florida.

16. CONTACT INFORMATION

For any questions, concerns, or complaints related to these Terms or your order:

Email: hello@arventraliving.com
Legal Business Name:Prime Peak Trading LLC
Phone: +1 (321) 399-0860
Physical Address: 428 F Street, Lake Wales, FL 33853, United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed