Shipping policy
SHIPPING POLICY
Arventra Living | arventraliving.com
Last Updated: August 1, 2026
At Arventra Living, we are committed to getting your order to you as quickly and reliably as possible. This Shipping Policy provides complete transparency about our handling times, shipping timelines, carriers, costs, and everything else you need to know before and after placing your order — in full compliance with Google Merchant Center shipping standards.
1. ORDER PROCESSING (HANDLING TIME)
All orders are processed within 1–2 business days after successful payment confirmation.
Business days are Monday through Friday, excluding US federal public holidays
Orders placed on weekends or public holidays will begin processing on the next business day
You will receive an Order Confirmation email immediately after your order is placed
You will receive a Shipping Confirmation email with tracking number once your order has been dispatched
Note: During peak sale periods (Black Friday, Cyber Monday, holiday season), processing times may extend to 2–3 business days. We will communicate any delays via email.
2. SHIPPING TIMEFRAMES
Shipping Stage Timeframe
Order Processing (Handling) 1–2 Business Days
Standard Shipping (Transit) 5–7 Business Days
Total Estimated Delivery 6–9 Business Days
Delivery timeframes begin from the date of shipment, not the date of order
All timeframes are estimates and not guaranteed delivery dates
Actual delivery may vary depending on carrier workload, weather conditions, remote location, or other factors outside our control
Arventra Living does not guarantee delivery on specific dates
3. SHIPPING DESTINATIONS
We currently ship within the United States only, including:
All 48 contiguous states
Hawaii and Alaska (standard rates and timelines apply)
US Territories (Puerto Rico, Guam, US Virgin Islands) — please contact us before ordering to confirm availability
We do not currently ship to international destinations, APO/FPO military addresses, or PO Boxes. If you attempt to checkout with an unsupported address, you will be notified before order confirmation.
4. SHIPPING COSTS
We offer FREE standard shipping on all orders — no minimum purchase required, no hidden fees, and no conditions.
Order Value Shipping Cost
All orders $0.00 — FREE
The shipping cost displayed at checkout will always reflect the final shipping charge. What you see at checkout is what you pay — no surprises.
5. SHIPPING CARRIERS
Arventra Living ships via trusted national carriers including:
USPS (United States Postal Service)
UPS
FedEx
DHL (for select products)
The carrier assigned to your order depends on your location, package size, and product type. Carrier selection is made at our discretion to ensure the fastest and most reliable delivery for your area. You will be able to see which carrier is handling your shipment in your tracking email.
6. ORDER TRACKING
Once your order has been dispatched, you will receive a Shipping Confirmation email containing:
Your tracking number
The name of your carrier
A direct link to track your package
You can also track your order at any time by visiting the Track Your Order page on our website at arventraliving.com.
Please allow 24–48 hours after receiving your tracking number for the carrier's system to update with live tracking data.
If you have not received a tracking email within 3 business days of placing your order, please check your spam/junk folder first, then contact us at hello@arventraliving.com.
7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
It is the customer's sole responsibility to ensure that the shipping address entered at checkout is complete, accurate, and current.
Arventra Living is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer
If you realize your address is incorrect, contact us immediately at hello@arventraliving.com — we can only update an address before the order is shipped
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply for redelivery
8. DELAYED SHIPMENTS
While we strive to meet all estimated delivery windows, delays can occasionally occur due to:
High carrier volume during peak seasons
Severe weather conditions or natural disasters
Carrier operational disruptions
Remote or rural delivery locations
Public holidays
If your order has not arrived within 10 business days of your estimated delivery date, please contact us at hello@arventraliving.com with your order number and we will investigate with the carrier on your behalf.
9. LOST OR STOLEN PACKAGES
If your tracking shows "Delivered" but you have not received your package:
First, check around your delivery location (porch, mailbox, with neighbors, building reception)
Allow 1 additional business day as carriers sometimes mark packages as delivered slightly early
Contact your local post office or carrier branch with your tracking number
If the package still cannot be located, contact us at hello@arventraliving.com within 7 days of the marked delivery date
Arventra Living will work with the carrier to investigate. Packages confirmed lost in transit will be replaced or fully refunded. Packages marked as delivered to the correct address are considered successfully delivered. We are not responsible for packages stolen after delivery.
10. DAMAGED IN TRANSIT
If your order arrives visibly damaged:
Take photos immediately of the outer packaging and the damaged item(s) before discarding anything
Email hello@arventraliving.com within 48 hours of delivery with your order number and photos
We will assess the damage and arrange a free replacement or full refund at our discretion
Claims for damaged items submitted more than 48 hours after delivery may not be eligible for resolution.
11. SPLIT SHIPMENTS
Some orders containing multiple items may be shipped in separate packages from different warehouse locations. If your order is split:
You will receive separate tracking numbers for each package
Items may arrive on different dates — this is normal
You will not be charged additional shipping fees for split shipments
12. ORDER CANCELLATION & MODIFICATIONS
If you need to cancel or modify your order, contact us as soon as possible at hello@arventraliving.com with your order number.
Orders can be cancelled or modified only before they are shipped
Since we process orders within 1–2 business days, cancellation requests must be submitted promptly
Once an order has been shipped, it cannot be cancelled or modified and must go through our standard Return & Refund process
Approved pre-shipment cancellations will receive a full refund to the original payment method within 5–10 business days
13. PEAK SEASONS & HOLIDAYS
During high-demand periods, delivery times may be longer than usual. These periods include but are not limited to:
Black Friday & Cyber Monday (late November)
Christmas & New Year (mid-December through early January)
Valentine's Day, Mother's Day, Memorial Day, Labor Day
We recommend placing orders at least 10–14 business days in advance of any deadline during these periods. Arventra Living is not responsible for carrier delays during peak seasons.
14. GOOGLE MERCHANT CENTER COMPLIANCE
The shipping information displayed on our website — including delivery timelines, shipping costs, and product availability — is fully consistent with the data submitted to Google Merchant Center and Google Shopping. We are committed to:
Displaying accurate and real-time product availability — we do not list out-of-stock products as available
Keeping all advertised shipping speeds and costs consistent between our website, checkout, and Google product listings
Updating our shipping feed immediately if any shipping conditions change
If you notice any inconsistency between our Google Shopping listing and our website, please report it to hello@arventraliving.com and we will correct it within 24 hours.
15. CONTACT US
For any shipping-related questions, tracking issues, or delivery concerns:
Email: hello@arventraliving.com
Legal Business Name:Prime Peak Trading LLC
Phone: +1 (321) 399-0860
Physical Address: 428 F Street, Lake Wales, FL 33853, United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed